The Australia automobile insurance market is very competitive, which may make it difficult for consumers to settle on the proper policy for them. Often, car insurance customers make their choices based on price – but as any insurance broker will tell you, there is much more to consider – such as the specifications of the policy, your individual needs, and therefore the standard of customer service provided.
Productreview.com.au lists automobile insurance companies in Australia consistent with customer reviews. Here we summarise the highest 10 automobile insurance companies in Australia consistent with its customer feedback. The statistics are correct, as of July 2020.
Overall rating: 4.8 from 1,550 reviews.
According to the productreview.com.au website, Australian Seniors is that the top-ranking automobile insurance provider in Australia, achieving ratings of 4.6 for transparency, 4.8 for value for money, and 4.8 for customer service. Notably, of the 47 people the website reported as having made a claim, 45 had their claim approved.
Australian Seniors car insurance policies are underwritten by Hollard with comprehensive, third party property damage and third party, fire and theft cover options available. Legal liability cover can be included up to $20 million, while roadside assistance is available as an optional extra.
Australian Warranty Network (AWN)
Overall rating: 4.4 from 710 reviews.
AWN received ratings of 4.7 for transparency, 4.7 for value for money, and 4.7 for customer service on productreview.com.au. Customers commended the insurer’s quick response to enquiries, excellent service, and efficient claims process.
AWN is understood for its mechanical breakdown insurance, which provides coverage for various vehicles, like cars, motorbikes, scooters, motorhomes, and caravans. Its other products and services are general insurance, administration and claims management, roadside assistance, asset protection, and training programmes.
Overall rating: 4.1 from 6,580 reviews.
Youi Pty Ltd achieved ratings of 4.0 for transparency, 4.0 for value for money, 4.2 for customer service, 4.2 for timeliness, and 3.9 for job satisfaction. Customers found it easy to line up their insurance policies and make a claim because the staff were friendly and informative throughout the method . The free roadside assistance is additionally an enormous hit among customers as many other insurers charge for this service during a separate agreement.
Youi may be a wholly-owned subsidiary of OUTsurance International Holdings Pty Limited, which is a component of the Rand Merchant Insurance Holdings Group (RMIH). It underwrites its policies, and its products include car, motorcycle, caravan and trailer, building and contents, watercraft, and business liability insurance.
Overall rating: 3.8 from 5,800 reviews.
Budget Direct achieved ratings of three .9 for transparency, 4.1 for value for money, 3.9 for customer service, 4.0 for timeliness, and 3.8 for job satisfaction. Customers were able to take out their insurance quickly, thanks to easy-to-understand policies and a hassle-free process.
Budget Direct may be a general insurance firm that employs over 1,300 people, serves nearly nine million customers, and has partnership agreements with many car repairers and building contractors in Australia. Policyholders can make a claim 24/7 and may customise their coverage by adding one or more optional features, including hiring a car following an accident or flood protect their home.
Integrity Extended Warranties
Overall rating: 3.3 from 95 reviews.
Integrity Extended Warranties received ratings of three .4 for transparency, 3.3 for value for money, and 3.6 for customer service. Customers were satisfied with the standard and affordability of their policies. Some policyholders who filed a claim multiple times didn't experience any problems, because of the polite staff and fast process.
Integrity Extended Warranties maintains long-term associations with leading companies within the industry like Royal Automobile Club of Victoria (RACV) and Lumley Insurance. Its coverage plans are Absolute and Endurance. The Absolute coverage plan is out there from motor dealers and provides an identical level of canopy because the manufacturer’s warranty after expiration. Meanwhile, the Endurance plan may be a listed components and parts warranty with one- to five-year term protect cars no matter age and distance travelled.
Overall rating: 3.3 from 60 reviews.
Eric Insurance achieved ratings of three .8 for transparency, 3.6 for value for money, and 3.9 for customer service. Customers were satisfied with the insurer’s affordable policies and polite staff who are said to thoroughly educate clients about the products.
Eric Insurance may be a general insurance firm with over 20 years of experience within the auto insurance market. It is known for its comprehensive car insurance, motorcycle insurance, motor vehicle warranty insurance, motor vehicle tyre and wheel insurance, motorcycle warranty insurance, and motorcycle tyre and wheel insurance products.
Overall rating: 3.2 from 460 reviews.
Real Insurance Pty Ltd received ratings of two .8 for transparency, 3.3 for value for money, 3.0 for customer service, 3.2 for timeliness, and 3.4 for job satisfaction. Satisfied customers commended the insurer for processing claims and repair requests quickly and professionally.
Real Insurance claims to be the first Australian insurer to launch pay as you drive car insurance and the first insurer worldwide to launch a trust-based model of this type of insurance. It allows customers to include additional coverage in their policy for added security or keep their premium affordable by choosing the basic coverage.
Overall rating: 3.2 from 28 reviews.
Huddle Insurance achieved ratings of three .9 for transparency, 3.6 for value for money, and 3.8 for customer service. Policyholders were satisfied with its affordable policies, excellent customer service, as well as a fast process for claims and repairs.
Huddle Insurance has over 17,000 active members and a small army of Huddle Bots, AI-powered bots that use algorithms to source useful data to support customers 24/7. Its automobile insurance line comprises comprehensive and third-party property plans that have various benefits and optional features. The comprehensive plan covers loss or damage to the policyholder’s car and damage to someone else’s property or car. Meanwhile, the third-party property plan only covers damage to other people’s vehicles or property.
Overall rating: 2.6 from 750 reviews.
Woolworths Insurance received ratings of two .5 for transparency, 2.6 for value for money, 2.5 for customer service, 2.5 for timeliness, and 2.9 for job satisfaction. Satisfied customers noted the insurer’s “cost-competitive policies and superior claims process.”
Woolworths Insurance’s car insurance products include drive less pay less; third-party property, fire, and theft; third-party property damage; and comprehensive car insurance. Woolworths drive less pay less offers comprehensive cover for part-time drivers. The third-party property (fire and theft) plan covers all benefits of third-party property damage also as theft or attempted theft, malicious damage, and fire.
The third-party property damage product includes liability coverage for any person who is legally driving the policyholder’s car without permission. Meanwhile, the comprehensive car insurance plan protects policyholders from financial risks resulting from crashes and collisions, damage to another person’s vehicle or property, theft and vandalism, natural disasters, transit mishaps, and damage caused by other drivers or passengers.
State Government Insurance Office (SGIO)
Overall rating: 2.5 from 240 reviews.
SGIO received ratings of 1.6 for transparency, 1.8 for value for money, and 2.0 for customer service. Some customers who have been with the insurer for many years vouched for excellent customer service, affordable policies, and a smooth claims process.
SGIO is an insurance firm backed by the Insurance Australia Group (IAG), one among the most important general insurers in Australia and New Zealand. Its car insurance line offers a variety of plans to suit consumers’ needs, such as comprehensive; comprehensive plus; third-property damage; third-party fire and theft; and veteran, vintage, and classic vehicle.